From ‘transaction’ to ‘experience retail’ shops: The Hong Kong Jockey Clubs focus on customer centricity drives
The 13 Skills Needed for Top-Notch Customer Service 2023 In line with its purpose to act continuously for the betterment of the society, HKJC is undergoing a ‘Retail Channel Transformation’ journey, which strives to reposition its retail branches to focus on customer experience. It aims to offer customer-centric designs and elements that can fully immerse […]